How To Use AI Chat Assistant on IKOL Website
Transform your website’s customer experience by setting up the IKOL AI Chat Assistant. In this tutorial, we’ll explore how to enable, customize, and optimize your AI Assistant for better customer interactions. Watch our YouTube tutorial by clicking the image below.
Enable your AI chat
To get started, go to your dashboard and enable chat through the Settings menu. You can set your chat to be available 24/7 or only during business hours. Once enabled, your AI assistant will automatically engage with visitors, helping you provide seamless customer service. From here, you can customize the chat teaser, follow-up suggestions, and even set the response time.
What are the benefits of using an AI chat
Increased Conversions
Knowing how to use AI chat in your business can lead to higher conversion rates by providing instant, personalized interactions. AI chatbots engage potential customers in real-time, answering their questions, addressing objections, and guiding them toward purchases. This seamless experience encourages users to complete transactions and boosts overall sales.
Lower Customer Support Costs
Learning how to use AI chat significantly reduces operational costs by handling a large volume of customer inquiries without the need for additional human agents. AI-powered chatbots can resolve common issues, process orders, and provide product information, cutting down the number of support tickets and reducing the workload on human representatives.
Saved Time on Customer Support
By automating responses to frequently asked questions, AI chat tools free up valuable time for human agents, allowing them to focus on more complex customer inquiries. Using AI chat efficiently streamlines interactions, ensuring faster response times and improving overall customer satisfaction without straining resources.
Improved Customer Retention
A responsive and efficient support system plays a key role in retaining customers. AI chat solutions ensure that customers receive instant assistance, personalized recommendations, and proactive follow-ups, leading to increased satisfaction and loyalty. Providing 24/7 support builds trust and strengthens long-term relationships with clients.
Automated Marketing Efforts
AI chat tools go beyond customer support by automating marketing efforts such as appointment bookings, product recommendations, and personalized promotional offers. Businesses can leverage AI to engage users with targeted messages, upsell relevant products, and streamline lead nurturing, creating a highly efficient and data-driven marketing strategy.
Customize Your Chat
Your chat experience should align with your brand, audience, and business goals. With customization options, you can fine-tune how your chat interacts with customers—whether you want it to be warm and conversational or structured and professional.
For businesses focused on product sales, a friendly and engaging chat can help drive conversions by offering personalized recommendations, highlighting promotions, and answering customer questions in a natural and inviting way. This approach enhances customer satisfaction and encourages repeat purchases.
If you provide services, a more professional and informative chat may be more effective. It can guide potential clients through your offerings, provide relevant industry insights, and help establish trust by maintaining a knowledgeable and polished tone.
By adjusting the chat's personality and communication style, you create an experience that feels natural to your audience while optimizing for business success. Whether you need a virtual sales assistant, a knowledgeable consultant, or a blend of both, customization ensures your chat works the way you need it to.
Final changes to your AI Assistant’s behavior
After you decide on the style and behavior of your AI Assistant, head over to the AI Behavior settings to fine-tune how your assistant interacts with customers. Choose from different communication styles, such as professional, sales-oriented, or expert. You can also adjust how the AI responds to complex questions, whether it offers quick answers or redirects difficult queries to a human team member. After everything is set up, your AI assistant will be ready to provide a personalized and professional experience to your website visitors.
